Privacy Policy
At Shupavu, your privacy is important to us. This Privacy Policy outlines how we collect, use, store, and protect your data when you use our school management platform — including services for fee collection, student data, staff administration, and internal school communication.
1. Information We Collect
We may collect the following types of information:
- School profile information (e.g., name, location, registration number)
- Staff records (e.g., names, roles, permissions)
- Student and guardian details (e.g., names, contacts, academic records)
- System usage logs and login activity
- Device and browser metadata (IP address, cookies, referral URLs)
- Messages, notifications, and system communications
2. How We Use Your Information
We use your data to:
- Operate and improve the Shupavu platform
- Support school administration, academic workflows, and communication
- Enable real-time financial tracking and reconciliation
- Provide access control and role-based user permissions
- Monitor usage, enhance performance, and troubleshoot technical issues
- Comply with local laws, data regulations, and Ministry of Education guidelines
3. Data Sharing and Disclosure
We do not sell your data. However, we may share data with trusted third parties, including:
- Hosting and analytics service providers under strict confidentiality
- Payment gateways and mobile money platforms used by your school
- Legal authorities when required by law or in response to valid requests
- Support staff involved in your school's onboarding and training
4. Data Security
We implement encryption, firewalls, access restrictions, and audit trails to protect your data. Only authorized users can access sensitive information based on role permissions. While we take every precaution, no system is 100% immune to breaches.
5. Cookies and Tracking
Shupavu uses cookies and similar tracking tools to enhance your experience, store login sessions, and personalize your dashboard. You can control or block cookies through your browser settings.
6. Data Retention
We retain school and system data as long as needed to fulfill our service obligations or legal requirements. Schools may request data exports or account closure at any time, subject to verification.
7. Your Rights
You may request to access, correct, or delete your data. School administrators can manage internal users and permissions at any time. Privacy-related requests should be sent to: [email protected]
8. Children's Privacy
Shupavu stores student data only through authorized school accounts. Parents and guardians manage access to minors. We do not collect or use children's data directly without institutional consent.
9. Policy Changes
We may update this policy as laws, education standards, or platform features evolve. We will notify schools and users of major updates via email or dashboard alerts. The revised policy becomes effective upon publication.
10. Contact Us
For privacy concerns or questions, please reach out to:
Email: [email protected]
Address: Shupavu HQ, Nairobi, Kenya
Effective Date: May 22, 2025